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Oak Tree Surgery

T. 01656 665353

Oak Tree's Patient Forum

Who are we?

The Patient Forum (PF) members are Darrell Clarke, Bethan Richardson, Lynne Lewis and Sharon Cook.

What do we do?

The Patient Forum is here to represent the views of the patients on improvements to the surgery by meeting on a quarterly basis with the partners and the business manager. The forum do not deal with complaints or matters relating to specific patients issues. If you wish to comment on anything or would like to find out more please email us at patientforum@oaktreesurgery.com

FAQ's

The PF felt that patients would like to read about frequently asked questions and our subsequent replies.

What is the Patient Forum and how does one join?

The PF is a voluntary group of patients, comprising two women and two men, initially chosen by the Surgery Management Team as representative of and representatives of other patients. We meet quarterly with two of the Partners on a rolling basis and the Business Manager. We get an understanding of the Business Policy affecting the Surgery as well as getting a perspective on Doctors Philosophy towards patient care. Meetings are informative and interesting and also a lot is done via email and many patient concerns are answered and resolved that way. Vacancies do not occur very often which indicates we like what we are doing but will be widely advertised in the surgery, the website and on Twitter/Facebook accounts.

How do I make a Complaint?

The PF do not take or deal with complaints this is a matter for the Surgery Management Team. If any patient feels that they need to make a complaint then write to Mrs Pat Hayward, Patient Services Manager, at Oak Tree Surgery, giving as much detail as possible. Appointments A lot has been asked about the appointment generally. The key answers are that a great deal has been done to offer more appointments, over wider times with emphasis placed on “before and after working hours” which include phlebotomist appointments and nursing appointments. In addition, Internet and Patient Partner facilities now allow patients to search for and or vary appointments, at home, in their time and that suits them. The overall effect is shorter waiting time on the telephone and more patients getting an appointment.