Practice Team Members
Our team of seven nurses is run by:
- Mrs Ailsa John - RGN, Dip in Respiratory Disease, Asthma/COPD
- Mrs Cheryll Beech - RGN, RM (Dip in Midwifery)
Our business manager, Mr David Blower BA (Hons) MBA, is responsible for the management of practice business and heads the support and nursing teams.
Support Staff and Receptionists
Mrs Pat Hayward is responsible for the organisation and management of the reception area and our support functions.
Attached Staff (not employed by Oak Tree surgery)
Team leader and five community nurses visit people unable to attend the surgery. They can be contacted daily on Tel. 01656 753928.
Rachel Thomas, Patricia Gibbs, and Sarah Terret.
These are nurses with specialist training who are concerned with the health of young children and their families. Tel. 01656 646563
Community midwives are attached to the practice. They are divided into two teams: Derwen and Penybont
We are a recognised teaching practice and will have Registrars, Foundation (F2) Senior House Officers and sometimes medical students attached to the practice.
Our practice area is limited to the Brackla, Coity and Litchard areas of Bridgend and includes the village of Coychurch. New patients living in these areas can register by calling at reception. We will continue to provide services to registered patients living in the rest of Bridgend and the villages of Corntown, Ewenny, Ogmore-by-Sea, Southerndown, St. Brides Major and Colwinston.
Surgery Opening Times
Premises open Mon to Fri 8.00am - 6.00pm
Phone lines open Mon to Fri 8.00am - 6.30pm
The surgery is closed on the last Tuesday afternoon of most months for Training purposes. Out of hours cover is provided.
Appointments offered on a same-day basis and in advance. Appointments are available from 8.30 until 17:30.
Please ask if you wish to see your Dr. of choice (we are sorry but we cannot guarantee this).
If you have a hearing impairment you can use our text service on 07966 717486.
Our phone system operates a short queuing system, therefore please be patient at busy times. You can book appointments online but must register for this service at the surgery.
Home visits are available ONLY via the telephone for people too ill to come to the surgery. It helps to judge the urgency of a call if you describe the problem, so do expect to be asked.
Visits will be done by the first available doctor unless it is for an ongoing problem in which case you should ask for the doctor who usually sees you. We cannot guarantee this however.
Weekend and Night Cover – Primecare
Should you have a serious problem outside of surgery hours phone via the surgery number or 03301239180. OOH centre is located next to A&E Dept, Princess of Wales Hospital.
We Do Not Issue Prescriptions By Phone.
If your doctor has given you a repeat prescription slip please read the instructions on it. The slips will contain a review date when you may be asked to consult your doctor for a review of your medication.
Repeat prescriptions can be obtained from Monday to Friday in three ways:
1. BY HAND - Mark the items you require on your repeat prescription slip and put it in the box outside the building or in the box in the reception foyer. We need 2 working days to process such a request before it will be ready to collect eg If you hand in a repeat request at 9am on Monday it will be ready for collection at 9 am on Wednesday.
2. BY POST - Mark the items you require on your repeat prescription slip and hand it in or post it to us with a stamped addressed envelope. Please allow 48 hrs from receipt.
3. Online – Register via reception to access www.myhealthonline-emisweb.wales.nhs.uk
Compliments and Complaints
We like to receive compliments but we also want to know if we can improve our service. Please let us know. There is a practice in-house complaints procedure to deal with your concerns and the service that we provide.
We aim to respond to any complaint within 2 working days and to report back to you within 30 working days, although in some cases more time may be required.
If a patient is violent or abusive to doctors or staff their actions may be reported to the police. They will be removed from the practice list and may be reported as a violent patient. This could result in an initial 12 month period of debarment from receiving primary care at a surgery and only being permitted to attend a recognised violent patient centre by appointment only.
Everyone working in the NHS has a legal duty to keep information about you confidential. This practice is a data controller under the Data Protection Act 1998 and is registered with the Data Protection Commissioner who ensures that information is kept legally and fairly.
Information about you may need to be shared with other people, eg registration details with the Business Service Centre in Swansea and Cardiff. In some instances the law requires us to pass on information eg to notify a birth. All persons receiving information from us will also have a legal responsibility to keep your information confidential.
Your Rights as a Patient
You have a right to see information recorded about you in our manual records and computerised data. These rights are incorporated in the Data Protection Act 1998. For further information, please contact the practice business manager who will be pleased to assist you.
Information held about you or the person you are caring for is used to help in the provision of your health care and treatment and to assist staff in reviewing the care they provide for you to ensure that it is of the highest standard.
Information is collected:
- From what you or carers tell us
- From examinations, observations and tests carried out by staff
Information is stored:
- As paper records
- On computerised systems
Freedom Of Information Act 2000
We as a practice are obliged to comply with this Act which requires every public authority to adopt and maintain a “Publication Scheme” which has been approved by the Commissioner. The Commissioner is the independent supervisory authority appointed by parliament to oversee compliance with both the Freedom of Information Act and the Data Protection Act. The scheme is a guide to the types of information a public authority undertakes to make available to the public as a matter of routine.