Consultation on Phone system.
We suggested at the last forum meeting that the surgery may wish to consult with patients before entering into negotiations over a new phone system in the next 6 months. In order to do this we will shortly be producing a quick questionnaire to capture your views. Please fill one in at the surgery. We hope to have one online as well. If you don't want to fill one in you can always email us at patientforum@oaktreesurgery.com with your views.
Who we are
The Patient Forum members are (pictured left to right) Darrell Clarke, Roger Brent,
and seated are Bethan Richardson and Lynne Lewis
What we do
The Patient Forum is here to represent the views of the patients on improvements to the surgery by meeting on a quarterly basis with the partners and the business manager. The forum do not deal with complaints or matters relating to specific patients issues.
If you wish to comment on anything or would like to find out more please email us at patientforum@oaktreesurgery.com
Report from last meeting.
Meeting was held on 13th July
- Dr Donagh and Dr Harris attended.
- There were no suggestions via the suggestion box only a compliment which was well received.
- The forum discussed the patient survey results which showed an increase in all indicators. The forum wanted the surgery to take on board the relatively low satisfaction with the phone system. DB suggested that the forum consult on ways to improve it so that when contract negotiations take place the surgery is well informed in what the patients want. The forum decided that this would be a good idea.
- The forum decided to have another open meeting on September 22nd 7-9 pm this will be advertised widely.
- Patient partner is live
- Newsletter will be released in August
Suggestion Box
Thanks to those of you who have made comments via the Box.
Many thanks for your comments to date – we look forward to hearing from you
Keep the ideas coming.
Roger Brent
Next Meeting
