Disappointing turn out at Patient Forum Open Meeting 25th Feb
It was disappointing that no-one came to see us !!! We can only assume that everything is runnimg smoothly and that we cannot improve the services at the surgery. If you couldn't come along but have some ideas then email us patientforum@oaktreesurgery.com with any suggestions.
Thanks
Bethan and Roger
Our patient forum has found a New Member.
Bethan Richardson has agreed to join us on the forum. We are pleased to recruit someone who has had previous experience in another part of the country on a similar forum . 
Know your NHS Number ?
From October 1st 2009 all patients are to be encouraged to know their NHS number. It will be included in all correspondence between the Surgery, Hospital and Patients.
If you don't know yours, next time you are in the surgery ask the girls on reception they will be happy to write it down for you. All you have to do then is remember it !!
Who we are
The Patient Forum members are (pictured left to right) Lynne Lewis, Roger Brent,
Darrell Clarke and Debra Smallbone (recently left the forum see above).
What we do
The Patient Forum is here to represent the views of the patients on improvements to the surgery by meeting on a quarterly basis with the partners and the business manager. The forum do not deal with complaints or matters relating to specific patients issues.
If you wish to comment on anything or would like to find out more please email us at patientforum@oaktreesurgery.com
Report from last meeting.
December 8th
- Attending Drs SKM,JRA
- Welcome to Bethan our new member
- Matters arising
- Extended hrs- update that surgerywill be going to go for extended hours in March
- Newsletter- in production hope to launch January
- Appointment system-noted concerns ongoing , tweaked to offer better advance availability with Partners
- Suggestion box and forum correspondence- RB dealt with them
- Patient Partner- Hope to have up and running soon to improve the number of calls peaking at 8 am
- Swine Flu update- decreasing but we will be participating in the under 5s vaccination programme in New Year
- Update re Building Developments- DB update re the extension plans. Bid to got tender in January and to WAG thereafter
- Patient Survey- will take place in March next year awaiting plans. DB to e-mail PF survey to members for consideration of running an identical one.
Suggestion Box
Thanks to those of you who have made comments via the Box.
Many thanks for your comments to date – we look forward to hearing from you
Keep the ideas coming.
Roger Brent
Next Meeting
16th March 2010 6.30 pm
